Delivery: If the backdrop is to be placed indoors please make sure that the entrance and corridor leading to the specified place are suitable to fit the backdrop’s dimensions and all items are only for rent, unless stated otherwise. All items must be returned by the end of the chosen period If the backdrop is returned to headquarters due to lack of adequate space, the customer will be refunded payment minus 30 KD delivery for charges.
Cancellation Policy: Cancellation within 72 hours of the event date is non-refundable. In the case of changing the delivery date then customer must make the request 48 hours before the event.
Weather Conditions: In case of severe weather conditions (rain, storm, dust, wind, etc…) and unless customer will change to an indoor venue with adequate space then any outdoor bookings will be cancelled and fully refunded before delivery.
Missing & Damaged Items Policy: In case of any loss or damage done to any of the rented items, a fine will be determined after full inspection. Amount may reach up to 300KD.
Discounts and promotions: during discounts and promotion other terms and condition apply and will expresses during discounts and promotion.